Zoom Guide & FAQ

Getting Started On Pc And Mac

How do I get ready to join a meeting?

  1. Turn your computer ON.
  2. Plug your computer into a wall outlet. (This is ideal.)
  3. Connect your computer to the Internet.

For an ideal connection, create an ethernet connection:

  • Connect your computer to your router using an ethernet cable.
  • Connect one end of the ethernet cable into your router’s ethernet port.
  • Connect one other end of the ethernet cable to your computer’s ethernet port.
  • Proceed with the instructions: How Do I Join A Meeting? (Video Instructions).
  • Note: If your computer does not have an ethernet port it means you can only use WIFI to your router. Please see the instructions: “If you use WIFI instead of an ethernet connection.”

If you use WIFI instead of an ethernet connection:

  • Many new computers do not have an ethernet port. If you have one of these computers you will only be able to connect to your router via WIFI.
  • Proceed with the instructions: How Do I Join A Meeting? (Video Instructions).
  • Note: If you are using WIFI to connect to the Internet to use Zoom you may experience:
    • A slow, stalled or glitchy video screen
    • Audio Feedback
    • Stalled, tinny or glitchy audio
  1. Copy and paste the meeting URL into your web browser.
  2. Join A Meeting. How Do I Join A Meeting? (Video Instructions)

 

What Are Zoom’s International Dial-in Numbers?

Zoom International Dial-in Numbers

How Do I Call In via Phone only?

To use your phone to call in for audio only:

  1. On your phone, dial the webinar number provided in your invite.
  2. Enter the Meeting ID number when prompted using your touch-tone (DTMF) keypad

Note: If you have already joined the meeting via computer, you will have the option to enter your 2-digit participant ID to be associated with your computer. If you have not joined on your computer, simply press # again when prompted to enter in your participant ID.

How Do I Match an international (or U.S.) call in number to your zoom computer screen?

First, join via your computer for video: How Do I Join A Meeting? Video

Second, use your phone to call in for audio:

  1. On your phone, dial the teleconferencing number provided in your invite.
  2. Enter the Meeting ID number when prompted using your touch-tone (DTMF) keypad

Note: If you have already joined the meeting via computer, you will have the option to enter your 2-digit participant ID to be associated with your computer. If you have not joined on your computer, simply press # again when prompted to enter in your participant ID.

Third, if you do not follow these instructions properly you will experience a problem when you are put into a Breakout Room (group). Zoom will not know to match your phone number with your video screen and it will put your phone connection into one Breakout Room (group) and your video connection into another Breakout Room (group). You do not want this to happen.

 

What Controls Can I Use In A Meeting?

This includes, mic use, raising hands, chat box, participant’s list, and more.

How Can I Mute/Unmute Myself?

Mute / Unmute: Mute and unmute your microphone. Mic icon is located on the left of your control panel at the bottom of your Zoom screen.

Audio Controls (click the ^ arrow next to Mute Unmute): Allows you to change the microphone and speaker that Zoom is currently using on your computer, leave computer audio, and access the full audio settings.

 

How Can I Raise/Lower Hands?

 

How Do I Use The Chat Box?

 

What Do I Use The Chat Box For?

You only use the chat box during a live call if required for the course. For example, If Lynne does an exercise and you have an experience you want to share with the group you can write a few words about it in the chat box. This feature is not always part of the course.

 

How Do I Join And Participate In A Breakout Room (group)?

How To Best Use A Breakout Room (group)?

  • At first, you may just hear silence.
  • There may be 10+ people in a Breakout Room (group).
  • Be patient. The technology of putting hundreds of participants into groups takes some time. You may experience your computer stall or notice some other glitches. This is to be expected with the very large size of this Zoom call.
  • Everyone should have their mic muted. (This will cut down on feedback and background noise.)
  • Select a group leader.
  • The group leader will call on people to speak
  • When you are called on unmute your mic and speak. Remute your mic when you are done speaking.
  • If you have a technical problem while in a Breakout Room (group) please send an email with the specifics of your problem to fieldofintention@gmail.com. We will get back to you with an answer as soon as we can.
  • If you have a question about the exercise being done in the Breakout Room (group) and the group leader cannot answer the question please send an email with the specifics of your problem to fieldofintention@gmail.com. We will get back to you with an answer as soon as we can.
  • If you are in a Breakout Room (group) after the live call has completed you can stay in the Breakout Room (group) as long as you want.
  • If you find you would like to stay in contact with participants you meet in your Breakout Room please get their contact information while in the group. Once group)ends there is no way to reconvene this exact group of participants.

 

What Is Screenshare On Zoom?

Screen Sharing is a tool used by Lynne to let you see her Power Point Presentation or other items on her screen that she wants to share with you. In the screen sharing layout, Zoom automatically switches to full-screen to optimize the document or presentation view. To exit full-screen, double click or hit Esc.

When Lynne shares her screen with you will most likely see your entire screen change to a Power Point Presentation without you doing anything. This is normal. If you’d like to exit full-screen, double click or hit Esc.

 

Are There Zoom Trainings?

Yes, go here: Watch Recorded Training Sessions

 

What should I do when I call in early?

When you call in early you may see the faces of other participants but not Lynne’s. You will only hear silence. This is absolutely normal. Lynne will show up at the top of the hour when the live Zoom call begins. We recommend that during this time you practice your positive intentions. Intend that you and all others on the call will have a wonderful experience with ease.  Send yourself, other participants and Lynne’s team positive thoughts.

What if I can’t hear Lynne or another person on the Zoom call?

First, make sure your volume is turned up on your computer or device you are using for the Zoom call. Second, make sure your computer or device’s speakers are working. If you are using a headset, make sure it is working well too. Sometimes, there is a lag time when Lynne speaks and when you hear her.  This is a normal technical aspect of Zoom. Be patient, you should be able to hear her momentarily.

What if the sound quality on my Zoom call is glitchy, tinny, pauses or I hear feedback?

It is most likely due to your WIFI connection. Connect your computer directly to a router using an ethernet cable. This will ensure the clearest audio and visual experience. See: “For an ideal connection, create an ethernet connection:” in the ‘Get Ready to Join a Meeting’ tutorial.

If we do breakout room (groups), what if people can’t hear me?

Make sure you have unmuted yourself. If you called in using an international number and are using a computer for the video component, you must have followed the tutorial, “How do I match an international (or U.S.) call-in number to your zoom computer screen?” for your phone number to be matched to your video.

What if I can’t hear others in my Breakout Room (group)?

Make sure your speakers and headset are functioning properly. If you called in using an international number and are using a computer for the video component, you must have followed the tutorial, “How do I match an international (or U.S.) call-in number to your zoom computer screen?” for your phone number to be matched to your video.

When will the Zoom video recorded session be available and how do I access the recording?

The recording of the live Zoom call will be available within a week of the call.

You will be emailed instructions on how to access the recorded video.

How can I download the Zoom video recorded session?

On the upper right hand side of the Zoom video playback screen there is a link titled: "Download (3files)" Click that button and listen to the video files once they are downloaded on your computer.

What if I am having problems listening to the Zoom video recorded session?

Try clearing your cache browser.

What if I am having problems playing back the Zoom video recorded session?

  1. When you first play the recording, if you see an icon with a video camera with a slash through it, just be patient the video should begin in a few minutes. Continue playing the video.
  2. If the video pauses, hit the play button again. Keep repeating until it plays the entire video.
  3. Paste the recording link into your browser (instead of clicking on the hyperlink).
  4. Clear your web browser cache.
  5. On the upper right hand size of the Zoom video playback screen there is a link titled: "Download (3files)" Click that button and listen to the video files once they are downloaded on your computer.

Why wait any longer when you’ve already been waiting your entire life?

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